Open the Door to a New Day in Clean

OUR CARE & CLEANLINESS
COMMITMENT

Vacations are made for relaxation. At Hyatt Residence Club, we remain committed to upholding high standards of cleanliness – so you can vacation with peace of mind.

This commitment is an important expression of our purpose: to care for people so they can be their best – now and in the future.

Man wearing mask and gloves while disinfecting the kitchen in a residence

RESIDENCES

Your Clean Retreat

Throughout your residential-style retreat, your private vacation spaces now undergo an even more robust regimen of cleaning protocols in preparation for your arrival.

  • Use of hospital-grade disinfectants
  • Extra focus on high-touchpoint surfaces
  • Comprehensive laundering protocols
  • Disinfecting wipes for your use


RESORT SPACES

YOUR RELAXING PLACES

With increased cleaning frequency and enhanced cleaning processes, you’ll find a higher level of clean throughout common areas, too.

High Touch Surfaces Icon

High-Touch Surfaces

Extra focus and frequency on:

  • Elevators, elevator buttons
  • Handrails
  • Door handles/knobs
  • Switches/electronic controls
  • Flat surfaces
Hand Sanitizing Stations

In high-traffic public spaces:

  • Primary exits and entrances
  • Lobby/front desk
  • Elevator landings
  • Food & Beverage entrances
  • Fitness center entrance
Social Distancing Guidelines

A full spectrum of signage throughout each property, plus:

  • Altered traffic flow to support 6-foot spacing
  • Removed brochure racks
  • Removed unnecessary furnishings
Public Restrooms

Elevated cleaning protocols, as well as:

  • Closure of some stalls and other facilities to allow for social distancing
  • Auto (touchless) soap dispensers with antibacterial soap
  • Disabled air-blow hand dryers, paper products provided

Woman wearing mask and gloves while handing out a room key

SERVICES

WHAT WE’RE DOING

Your vacation residence and resort are cleaned utilizing our enhanced cleaning processes. At each Hyatt Residence Club resort, a dedicated Hygiene Manager is responsible for the property adhering to new enhanced cleaning protocols, including:

  • Colleague certification, trainings and recertification process for hygiene and cleanliness
  • Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces and areas such as lobbies, guestrooms, restaurants, recreational areas, public restrooms, fitness centers, elevators, all employee areas, and more
  • Protective face coverings and other personal protective equipment worn by resort colleagues, as applicable for their positions
  • Resort colleagues also receive daily health screenings before each shift

Man wearing mask and gloves while disinfecting a luggage cart

HEALTHY STEPS

WHAT YOU CAN DO

You can help us to care for the well-being of all members, guests and colleagues by following these recommended actions:

  • Thank you for social distancing by maintaining a 6-foot distance from others
  • Wash your hands for at least 20 seconds with soap and water or use hand sanitizer
  • Do not shake hands or engage in any unnecessary personal contact
  • Wear a face covering to protect yourself and others
  • Avoid any public space and refrain from travel if you have a cough, fever, or generally feel unwell

For guidelines and a list of COVID-19 symptoms from the Centers for Disease Control and Prevention, please visit CDC.gov.

Man wearing mask and gloves while disinfecting an elevator

Confident In
Our Care

We want you to feel at ease when you visit your relaxing vacation retreats, knowing you’ll experience the quality you expect from the Hyatt Residence Club brand. Our Care & Cleanliness Commitment is an important expression of our purpose to care for people so they can be their best — now and in the future.

At Hyatt Residence Club, we want every member, guest and colleague to feel confident that each aspect of our commitment is designed with their wellbeing in mind.

ENHANCED CLEANING AND SAFETY STANDARDS

FAQS

Please note: COVID-19 is highly contagious. We encourage you to continue to take steps to mitigate your risk of COVID-19, including following recommendations issued by the Centers for Disease Control and Prevention and the World Health Organization. As is the case with any public place, we cannot guarantee that you will not encounter others at the resort who are contagious; however, we want you to know that we are committed to cleanliness and our enhanced safety measures in response to COVID-19.